A little while ago, a designer by the name of Jens Meiert asked on his blog: “How much intelligence does good design really require?”

He explains his issue well by posing the following dilemma:

How would I design a door for people who don’t know what a door is? This means, is it legitimate to assume that people know the concept of doors? If it is, shouldn’t I expect the door to fail if I install it in a place that is frequented by people who don’t know doors?

This is the response I wrote in his comments. Continue reading “Intelligent Design, Dumb Users?”